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Operations manager Dutch / French /English in Brussels Hoofdstedelijk Gewest, Belgium

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Location
Brussels Hoofdstedelijk Gewest, Belgium
Salary
Negotiable
Job type
Permanent
Category
Financial and legal
Job Id
MB/160984/01/en_14951233
Posted on
18 May 2017
View all Jobs from NonStop Recruitment

About the Role:

  • Proactively manage all local order-to-cash processes related to order capturing, order management and tracking. Answer order-related questions from internal and external
  • Manage invoicing and returns as well as commercial disputes. Work closely with finance and accounting to help resolve any order-related burning issues.
  • Act as escalation point and provide direction and support to customer service center employees for complex topics related to order capturing and management, returns and customer invoicing.
  • Monitor key performance metrics and generate reports for internal and corporate use, ensure regular reporting to Ascensia Corporate Headquarters.
  • Assume responsibility for identification and implementation of continuous improvement of the local order-to-cash process, based on defined KPIs.
  • Actively participate in regional/global process improvement initiatives.

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